We are hiring “Customer Experience Manager”.

Responsibilities:

– Design & improve the customer experience.

– Increase customer satisfaction, loyalty, and advocacy.

– Ensure a positive overall experience across all online customers’ interactions with our company.

– Manage the moderation & call center teams to deliver best customer experience.

– Provide thought leadership, customer research strategy, and oversight for best practice methods and tools that enable strategic insight into customer segments, trends, needs, and expectations.

– Manage to develop effective communication lines with business teams and lead meetings/ discussions towards decision making based on the data and insights available to improve the customer experience.

Qualifications:

– Bachelor’s degree is a must.

– 2+ years of experience in the same position.

– Previous experience in GCC market.

– Previous experience in E-commerce field.

– Fluent English (writing & speaking).

Job Details:

-Work Type: Hybrid (Maadi-Cairo)

-Working hours: from 9am to 5pm, Fridays off.

-Private Medical Insurance after probation period.

Interested Candidates kindly apply through Website or send your CV to [email protected] and mention your job title in the mail subject.