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English Call Center Representative (Remote)

We are looking for “English call center Representative

Responsibilities:

1- Handling Inbound Calls:

  • Answering incoming calls promptly and professionally.
  • Providing information, addressing inquiries, and resolving customer issues.

2-Managing Outbound Calls:

  • Making outbound calls to follow up on customer inquiries, surveys, or sales leads.
  • Conducting customer satisfaction surveys.

3-Customer Support:

  • Assisting customers with service information, troubleshooting, and technical support.
  • Resolving complaints or escalations in a courteous and timely manner.

4-Documentation and Record-Keeping:

  • Accurately documenting customer interactions, details of inquiries, and resolutions in the company’s database or CRM system.

5-Adhering to Procedures and Policies:

  • Following call center scripts and protocols to ensure consistency and quality in customer interactions.
  • Adhering to company policies and guidelines.

6-Meeting Performance Metrics:

  • Achieving set targets for call handling, resolution times, customer satisfaction, and quality assurance metrics.

7-Continuous Improvement:

  • Providing feedback on processes, identifying areas for improvement, and suggesting solutions to enhance customer experience.

Requirements:

– Graduated is A Must

– Fluent in English and Arabic Is A Must in Speaking and written .

– Proven experience Minimum 1 year as an English Call center like (Vodafone UK, HSBC)

– Excellent communication and interpersonal skills

– Strong problem-solving and analytical skills

– Attention to detail and ability to work under pressure

-Capacity to work in a fast-paced environment and handle various customer scenarios.

Job Details :

-Full Time.

– Working Days from (Monday to Friday )

-Working Hours 9 hours including 1hour Break

– We offer a private medical insurance.

-Monthly Bonus.

Interested Candidates kindly apply through LinkedIn or send your Resume to hr@freezoner360.com and mention your job title in the mail subject